At Marvin’s Magic we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items and by law you have the right to cancel the purchase of items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose of not of satisfactory quality.
You must arrange for the return of an unwanted product as soon as possible and in any event not later than 30 days of receipt of delivery. You will be responsible for the cost of returning the product.
You must keep the product you wish to return in your possession and take reasonable care of the product at all times while they are in your possession. This means that you must not use the products (except to the extent reasonably necessary to inspect and examine them). Products must be returned in the same condition as they were received, where possible this includes the original packaging for the item. If the original product packaging is not available, the customer is responsible for sourcing and providing suitable return packaging (i.e. sturdy cardboard box and interior packaging). There will be no reimbursement from Marvin’s Magic to a customer that has to purchase their own packaging for a return. If a customer provides their own packaging for a returned item and the item is damaged because of the packaging, a full refund for the product will not be issued.
Exchanges depend on current stock levels. If we can’t offer an exchange, we can process a refund for you via the original payment method. Refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.
Faulty Items and Replacements
If you receive an item that is faulty, we will offer you the option of a replacement to be sent out, or a refund. Replacements depend on current stock levels. If we can’t offer a replacement, we can process a refund for you via the original payment method.